Customs & Import Fees

Do I have to pay import tax?

Maybe. Duties and taxes are calculated and charged by customs officials in your country. As such, they are beyond our control. As the importer of goods, you are responsible for duties, taxes, and any other charges that your country chooses to impose for the import.

Depending on the specific country, some Customs offices charge tax on certain types of imported products at certain item quantities and values. Customs offices in other countries may not adopt this practice for certain items. You are responsible for finding out the situation in your own country.

The category and type of goods as well as its price you are importing often has an effect on whether you have to pay tax and the amount you have to pay.

Obviously, certain categories of dangerous or restricted goods are illegal to import into most countries. Other specific restrictions on certain items such as spy cameras and jammers may also apply in your country. Please carefully research the relevant information of your own country before order.

Whatever goods you order from Rose Straya, we will ship to you. We will not enforce any rules so it is up to you to make sure that what you are purchasing from us is acceptable to be imported into your country.

Many countries charge two kinds of tax when you import from overseas: sales tax (VAT) and import duty. Generally, these two taxes are not very high and the payable amount of tax is based on the value of the goods (and occasionally the shipping).

Following are just some info to help you start.
IMPORTANT: Please do your own research to make sure as rules may change any time.

EUROPEAN UNION* - When you buy a product from a non-EU country, VAT is payable on your purchase irrespective of the value of the goods. In addition to VAT, you may also have to pay customs duties for goods above €150 and excise duty for specific goods. More info here.

*European Union countries: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

USA - Orders ship from our warehouse in USA and Australia are exempt of import tax. However, orders ship from our warehouses in Thailand and China are subjust to import duty if value greater than $800.

UK - All orders are subject to the VAT tax and customs clearance fees.

AUSTRALIA - Orders ship from our warehouse in Australia are exempt of import tax. Orders ship from other warehouses, value above AUD$1000 are subject to import duties. This figure can vary depending on the value of the parcel, so please check with the Department of Home Affairs for more information

NEW ZEALAND - All orders above NZD$1000 are subject to import duties. This figure can vary depending on the value of the parcel. You can get an estimate from the New Zealand Customs Service website here.

CANADA - All orders are subject to 5% GST.

BRAZIL- All orders are subject to import duties.

OTHER COUNTRIES - Please contact your local customs office regarding import duties


If you choose to refuse the customs fee and the parcel is returned back to Rose Straya, the shipping fee will be deducted from your refund.

If you're still unsure on whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.